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PetSmart was founded in 1986 as PetFood Warehouse in Phoenix, Arizona. PetSmart has grown into one of the largest pet supply companies in North America. They now have over 1,300 retail locations and a significant online presence. The name changed in 1989 to PETsMART, and the PetSmart Charities organization was founded in 1994. The goal of the charity is ending animal euthanasia and improving adoption rates for homeless pets. The name was changed again in 2005 to PetSmart. The company wanted to emphasize that it was not just a “mart” for pet supplies, but also offered a plethora of other services for pet owners as well.
PetSmart has over 53,000 associates across the US, Canada, and Puerto Rico. Their slogan is “Where Pets Inspire Us” because they cater to folks who adore their pets like members of the family. Whether you own a dog, cat, horse, guinea pig, hamster, bird, fish, or reptile, there’s a little something for every pet owner at PetSmart.
Shopping with PetSmart
PetSmart’s website offers most of the products you can find in their stores. You can also find exclusive online inventory that you can’t find in retail stores. They sell pet supplies, food, and equipment for dogs, cats, reptiles, birds, fish, and, in some locations, horses. You can buy small animals (fish, hamsters, frogs, birds) in the stores, but not online.
You can find what you’re looking for online by browsing the categories: dog, cat, fish, bird, reptile, small animal, and sales. PetSmart offers anything a pet owner could need online, so even if you don’t live near a store, be sure to check out their website to see what’s available.
Do you need veterinary supplies or want to refill your pet’s prescription medication online? Check out PetSmart’s Pet360 Pharmacy. The pharmacy has name-brand medications for all types of health ailments. Find medication for flea and tick treatments, vaccines, hip and joint care, and veterinary food, to name a few. You’ll need your veterinarian’s information so Pet360 can verify the prescription before ordering. As an added benefit, orders over $49 receive free shipping.
PetSmart Store Services
Aside from their pet supply inventory, many PetSmart stores have on-site grooming facilities for dogs and cats. You can even find Doggie Day Camps, PetsHotels, and dog training classes and private lessons.
PetSmart’s grooming salon caters to our furry friends by offering fur trimming, bathing, and receive blow-drying. Services also include teeth brushing, nail trimming, and anti-shed treatments. Furthermore, get flea and tick care, odor removal, and other services. Some places require an appointment, while others allow for walk-ins. You can find special deals on pet grooming on PetSmart’s website.
Doggie Day Camp
PetSmart’s Doggie Day Camp is open seven days a week and has flexible pick-up and drop-off times for dedicated dog owners. At Doggie Day Camp, your dog – if properly vaccinated and friendly with other dogs – will be able to play with other canines under the watchful gaze of a professional doggie caretaker. Full-day and half-day play sessions are available. You won’t have to worry about food because they offer complimentary Hill’s Science Diet & Ideal Balance dog food.
The PetsHotel offers overnight boarding for dogs and cats, as well as daytime boarding options for dogs. The pets are supervised 24/7 by safety-certified PetSmart associates, and a veterinarian is always on-call. At the end of your pet’s visit, you’ll receive a Pawgress report about how their stay went.
Banfield Pet Hospital
The Banfield Pet Hospital offers free exams to new clients. You’ll also find a host of other preventative care services. Get dental cleaning, vaccines, and parasite control. You can even get emergency or surgery services for dogs, cats, and small mammals.
PetSmart also offers dog-training services. Are you looking to socialize your new puppy in a puppy kindergarten class? Maybe you want to teach your old dog new tricks in the obedience classes? You can even take private lessons with a certified dog-training instructor in the PetSmart store. Get all the training services you need through PetSmart.
Enroll for free in PetSmart’s PetPerks Rewards Program. As a member, you’ll receive special pricing on over 1,000 items in-store each month. You will also receive email updates on upcoming deals and specials on pet supply items.
Checkout on PetSmart.com
When you check out, there is a box that asks you, “Using a promotional code?” where you can apply a code you find on our website. You can also choose to make a donation to PetSmart Charities with your purchase. The estimated shipping costs and sales taxes are calculated at checkout. You can pay with a major credit card (Visa, MasterCard, American Express, Discover). You can also use PayPal, gift cards, or even Google Wallet.
Many PetSmart retail locations have regular adoption fairs for dogs and cats. Some PetSmart locations even have in-store cat adoptions or exotic animal adoptions. PetSmart Charities finds homes for over 400,000 dogs and cats every year. To date, they’ve found loving homes for over 6 million pets in the US, Canada, and Puerto Rico. PetSmart Charities also subsidizes an average of 214,000 spay or neutering surgeries each year. Spay and Neutering slows down the rate of unwanted animals and improves the quality of life for animals. In 2015, PetSmart Charities also donated over $29,000,000 to 2,800 animal welfare groups.
PetSmart Charities is a nonprofit organization that relies on donations and volunteers to help find homes for pets. Donations are made through adoption fairs hosted in PetSmart stores and online adoption pathways. They even promote pets for adoption through Instagram. The organization has a 4 out of 4-star rating from Charity Navigator and $0.90 for every $1 donated goes to help homeless pets.
PetSmart Customer Service & Social Media
You can contact PetSmart 24/7 by phone at 1-888-839-9638 or through their online email form. PetSmart is active on social media outlets including Facebook, Twitter, Instagram, and Pinterest. You’ll usually find helpful pet care informational articles, contests, and discounts promoted on their social media pages.
PetSmart loves hosting Halloween photo contests on its social media accounts. Find the “Monster Cute Photo Contest” where winners can win either a cash prize, an expense-paid trip to feature your pet in a PetSmart commercial. You could even win a year’s supply of pet food and treats.
Other contests promoted on social media include discounts on in-store services during holidays. Win a discounted Doggie Day Camp rate for tax refund season. You can also find coupons for everything from leashes and collars to cat food and aquarium equipment. Any animal-related holiday, like National Pet Day almost always comes with special deals for PetSmart fans. Win a free box of treats for people who post pictures of their pets with a specified hashtag. It’s free to enter these contests, but you should follow PetSmart on social media, so you don’t miss out on any promotions.
PetSmart shipping costs depend on the size and weight of the item, where it’ll be shipped, and how quickly you want it delivered. PetSmart offers standard, expedited, and overnight shipping, as well as free 2-day shipping for ShopRunner members. They also currently offer free standard shipping on orders over $49.
If you need to return an item to PetSmart, they have a No Hassle Returns Policy that lets you return to a PetSmart retail location or via mail. Items should be unused and in original packaging to qualify for a refund, and the return shipping costs will be deducted from your refund.