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Founded in 2001 and headquartered in the City of Industry in California, Newegg Inc. has since become one of the largest online retailers of consumer electronics in the United States. Newegg prides itself on being more than just a seller of electronics. They’re also an information powerhouse that assists customers with buying decisions. With a massive collection of both positive and negative reviews on consumer electronics, as well as buying guides written by electronics experts, Newegg is truly a one-stop shop for electronics. Newegg also has a separate website for businesses called Newegg Business, but this shopping guide will give you everything you need to know about Newegg’s consumer electronics site.
Whether you’re novice or a nerd when it comes to technology, Newegg has something for everyone. The website is best known for its massive assortment of computers, laptops, gaming consoles, phones, computer software, and televisions. There are so many electronics that some people don’t even know that Newegg also offers kitchen appliances, automotive electronics, replacement parts, power tools, fitness tech, apparel, and more. Whether you need spare parts to repair the hardware in your Dell desktop, or you want a refurbished iPhone, Newegg has all things consumer tech with reviews on thousands of products to help you make informed shopping decisions.
You’ll find the latest Shell Shocker Deals, Daily Deals, and EggXtra Hot Deals featured front and center on the Newegg homepage. If you’re looking for something more specific, you can quickly type in a keyword, item number, or model number in the search bar at the top of the web page.
Newegg has an outlet center on their website where the company sells refurbished, open box, clearance, and recertified PCs. You can save between 15-50% off the sticker value on refurbished items such as iPhones, Lenovo laptops, gaming consoles and video games, IBM desktops, Seagate hard drives, and more. Best of all, even the refurbished items and clearance section items have customer reviews to help you determine which devices are right for what you need.
Newegg Price Match Guarantee
Up to 80% of Newegg products have price match guarantees. That means you’ll never have to worry about finding a better deal on the same product at a different website later on. If you do find a better price on an item purchased from Newegg – within 14-days – then you can make a claim online to get a refund on the difference if your product qualifies. Note that this price match guarantee only applies to items for sale through major retail websites, not small-time sellers on eBay and the like.
Newegg Trade-In Program
Newegg’s trade-in program lets you send in your old electronics and receive a Newegg gift card to put towards newer devices. You can request a quote online, and if you choose to accept it, Newegg will give you a free shipping label to send in your old item. Newegg takes tablets, laptops, desktop computers, and phones for its trade-in program. During the evaluation process, you’re asked about the condition of your electronic device. Just pick whether it’s good, fair, or poor. You’re also asked if there are any issues with the screen or water damage on the device. It’s best to answer truthfully because you could receive a deduction on your gift card amount if the device is in worse condition than you said.
Newegg has a program called Newegg Premier, which functions similarly to Amazon Prime. You can get a free 30-day trial when you sign up for a 12-month membership, or you can get three months’ free when you download the Newegg mobile app (more on this later).
With Newegg Premier, you’ll get rush processing on your orders, free expedited shipping (3 days or sooner), free returns with no restocking fees, exclusive deals and early bird promotional offers, and the ability to add up to 4 family members or friends to your membership.
Newegg also has a special program just for students. It allows students with valid .edu email addresses to receive a free year’s membership of Newegg Premier.
Newegg Credit Card
The main benefit of the Newegg Store credit card is that you can qualify for interest-free financing on products purchased through Newegg. For example, an order costing between $250 and $498 will not accrue any interest if you pay it off within six months. Purchases of $499 or more get 12 months of interest-free financing. As long as you make minimum payments each month and pay off your order within a year, you won’t pay interest.
Additional benefits to the Newegg credit card include no annual fee, exclusive offers, and extended interest-free financing offers.
Newegg Smartphone App
The Newegg smartphone app is available on Apple, Google TV, and Android devices. It gives you the ability to search for Newegg items and access mobile-only offers from your phone or tablet. You can personalize your homepage on the app, which is kind of cool. You even have access to product reviews and images on the app. It’s easy to do all your shopping on the Newegg app if you’re constantly on-the-go.
Newegg Customer Service and Social Media
Newegg has customer service representatives available to help you during business hours. You can reach them via text message support, by phone at 1-800-390-1119, through live chat, or via their contact page.
Newegg is active on social media. You can find them on Facebook, Twitter, Instagram, and Pinterest. Most posts consist of consumer electronics events, Newegg new arrivals and special promotions, and occasional contests.
If you go the traditional shipping route, your shipping and handling costs will depend on the weight/cost of your order, as well as your destination. You can opt for the cost-effective Egg Saver Shipping, which takes 4-7 business days through USPS. A sales taxes are charged at checkout for customers in California, Indiana, New Jersey and Tennessee, but otherwise, you shouldn’t find any peculiar costs tacked onto your order.
Returns through Newegg must include a Return Merchandise Authorization form, which you can obtain through Newegg’s customer service. Items that have not been opened or removed from the original packaging can be returned to Newegg within 30 days of purchase. Opened items may be disqualified from a full refund, and you will likely be charged a restocking fee, which will be deducted from your refund.