About Forever 21
Forever 21 is known for fast-fashion clothing at low prices. The pieces here are of-the-moment, must-have styles. For women, it covers practically every need—dresses, intimates, beauty products, and more. Men will also find it a one-stop shop for tops, bottoms, jackets and coats, shoes, and accessories. It also has pieces for children, making shopping easier for parents. A family-owned business, Forever 21 has been in the fashion retail industry for over 30 years. It is one of the largest specialty retailers in the US, with more than 600 stores worldwide.
Fast Fashion At Your Fingertips
Forever 21’s offerings are thoughtfully sorted to ease searching. The main categories are Women, Plus Size, Girls, Men, and Beauty. Subcategories include new arrivals, dresses, and tops. There are also specialized collections such as the Wedding Shop and seasonal lines. Click on the item that interests you. On the item’s page, you’ll find shots of it from different angles and a close-up feature. A description, care instructions, and product dimensions are available. Select your color, size, and quantity and click on Add To Bag. You’ll also see reviews and suggested items to complement your purchase. View your cart for a summary of your orders. Before checking out, click on the indicated link to apply a promotion code, if any.
How to Save While Shopping
Aside from its original low prices, Forever 21 gives you more savings in several ways. One is the Sale section under each product tab. Another is the Style Deals link under Features in most of the product tabs. Links to special promos such as for Valentine’s are displayed on the home page. But for a long-term rewards experience, try the Forever Rewarded program. Through this, you earn points when using the Forever 21 credit card or Forever 21 VISA credit card. Points can be converted into gift certificates that you can redeem online or in stores. You also get discounts, birthday treats, and other cardholder-only promos. For all customers, free shipping is available for a minimum order. To know the latest deals and promos, sign up for the newsletter. You’ll find the sign-up box at the bottom of the web page.
Connect With Forever 21
You can contact Forever 21 by email, phone, or chat. For email, go to the customer service page and click on the available topics under By Email. Fill out the form and submit. To call, dial 1-888-494-3837 toll-free. Phone support is available Monday through Friday, 5 AM-6 PM; Saturday, 7 AM-5 PM; and Sunday, 8 AM-5 PM (all PST). Chat support is available on Saturday and Sunday at the same hours. For Monday to Friday, the schedule is 7 AM-8 PM. The chat box is on the lower-right of the web page. You can also connect through Instagram, Facebook, Twitter, YouTube, Pinterest, and Snapchat. These sites will show you all the latest outfits and promos.
Forever 21 usually ships within 24 hours from the date of order. However, orders on weekends and some holidays are processed on the next business day. For the 48 continental states, several shipping options are available. For standard delivery, goods usually arrive 3-6 business days from the shipping date. For express delivery, expect 2-3 days from the shipping date. Next-day delivery gets the order to you on the next business day if you ordered within the cutoff time. For other destinations, only standard shipping is available. Also for continental destinations, you get free standard shipping for a minimum order. Check Shipping Information for rates and shipping times for your shipping destination.
Forever 21 accepts returns for exchange, credit, or refund. Refunds are made in the original form of payment. Exchanges are allowed only for damaged, defective, or wrong items. Make the return within 30 days from the shipping date. Your return form and invoice will show the last date for returns. Include the completed return form and any applicable customs documents. Note that the return label provided in your package is not prepaid. For damaged, defective, or wrong items, Forever 21 will refund the return shipping. Otherwise, the cost of return shipping is non-refundable. Items must not have been washed, worn, or damaged. All tags should still be attached. Certain items, such as cosmetics and underwear, cannot be returned or exchanged. For the full list and other details, check returns & exchanges page.